Refund policy

All returns are subject to a thorough inspection process. In the event that a return is found to be damaged, we may provide you with an online credit for future purchases on the www.moseha.com website. Please note that any return requests submitted more than 15 calendar days after the delivery date will not be eligible for a refund. We encourage you to initiate the return process promptly to ensure timely resolution.

We regret to inform you that we are unable to accept returns for discounted and sale items or gift cards. This policy is in place due to the nature of these products and the special pricing associated with them. We encourage you to carefully consider your purchase before proceeding, as all sales of discounted and sale items, as well as gift cards, are considered final.

We apologize for any inconvenience this may cause and appreciate your understanding of our return policy in relation to these specific items. If you are dissatisfied with your order for any reason, we are pleased to offer options for a refund, exchange, or replacement. To be eligible, the goods must be returned to us
within 15 calendar days from the date you received them. Please ensure that the
products are in their original, unopened, unused condition, and include all components,
packaging, caps, brand boxes, pamphlets, and any qualifying free gift. Refunds will only
be issued if all parts of the product are returned in a sellable condition.
Please note that shipping fees paid to deliver the order are non-refundable.
We cannot accept returns or provide replacements for products with ripped, creased,
crushed, or missing boxes/packaging, or if a significant amount of fragrance has been
used.

Once we receive the returned item, we will carefully inspect it, and the refund will be
processed and credited back to your account on www.moseha.com website credits.
If you have made your purchase from another website or store, kindly refer to their
specific return and refund policy and contact them directly for assistance.
Please be aware that orders placed from outside of India are not eligible for replacement, return,
and refund. This policy is in place due to logistical and operational considerations, as well as the
potential challenges associated with international shipping and customs regulations. We
apologize for any inconvenience this may cause and appreciate your understanding of our
policy regarding orders placed from outside of India.
While we strive to provide a satisfactory return experience, there are certain items that are not
eligible for return. Please be aware that all 1.5ml Discovery Collections and individual samples
are considered final sale and non-refundable. However, for all other items, they must meet the
return requirements mentioned in our Return Policy, as outlined above. We encourage you to
carefully review the Return Policy to ensure compliance with the return eligibility criteria. If you
have any further questions or concerns regarding returns, please feel free to reach out to our
customer service team.

To prevent misuse and abuse of our return policy, it is important to note that customers
who have received a replacement product will not be eligible for a refund on that
particular item. We take misuse of e-commerce return policies seriously, as it is
considered a legal offense.
If a returned product does not meet the specified policies outlined above, it will be
shipped back to the customer. Please note that any expenses incurred during the return
shipping process will be the responsibility of the customer.
We appreciate your understanding and cooperation in adhering to our return policies to
ensure a fair and efficient process for all our customers. If you have any questions or
concerns regarding our policies, please do not hesitate to contact our customer service
team for further assistance.
To ensure a smooth process for returns and exchanges, it is important to note the
following requirements regarding tampered or damaged products:
1. Unboxing Video Requirement: In the event that you need to request a return or
exchange due to a tampered or damaged product, it is necessary to provide an
unboxing video. This video serves as supporting evidence and helps us assess the
situation accurately. Without the unboxing video, the request for an exchange may not
be processed.
2. Timely Notification: If you receive a tampered or damaged product, it is essential to
notify us within 24 hours of receiving the item. Promptly informing us of the issue allows
us to address your concern at the earliest.
3. Supporting Images and Videos: Along with your notification, please provide supporting
images and videos that clearly showcase the tampering or damage. These visual
materials assist us in understanding the extent of the issue and enable us to take
appropriate action.
By adhering to these guidelines, we can efficiently handle your return or exchange
request for tampered or damaged products. Your cooperation and timely
communication are greatly appreciated, as they help us provide the best possible
resolution.
Please note that once a prepaid order is placed, it cannot be canceled or modified. We
understand that circumstances may change, but we have a policy in place to ensure the smooth
processing of orders. If you still wish to cancel a prepaid order, please be aware that you will be
responsible for covering the commission charges imposed by the payment gateway. These
charges will be deducted from the total amount refunded to you. We appreciate your
understanding and cooperation regarding our cancellation policy for prepaid orders.

Policy Exceptions: Certain items may be excluded from our standard return and replacement
policy. This may include items such as tester or sample products, personalized or custom-made
items, or products that have been significantly used or altered.

It is possible that you may notice a slight cloudiness or presence of sediment in our fragrances.
This occurrence is a natural result of the high volume of natural ingredients and concentrated
formulation used in our fragrances. The presence of sediment is a common phenomenon in
compositions that heavily rely on natural materials. Please be assured that this does not affect
the quality or performance of the fragrance. It is simply a characteristic of the product's
composition. We appreciate your understanding and assure you that our fragrances are still of
the highest quality.

We value your satisfaction and aim to provide excellent customer service throughout the returns
and replacement process. If you have any questions or require further assistance, please do not
hesitate to reach out to our dedicated customer service team.